Terms and Conditions
Last Updated: February 8, 2026
These Terms and Conditions (“Terms”) govern the purchase of products from Sofa Bed & Beyond (“we,” “us,” "Cressina," or “our”) through sofabednbeyond.com. By placing an order, you agree to be bound by these Terms.
1. Scope & Applicability
These Terms apply to all purchases made through our website or directly through Sofa Bed & Beyond. Additional policies, including our Shipping & Delivery Policy and Return Policy, are incorporated by reference and form part of these Terms.
2. Order Acceptance & Cancellation
All orders are subject to acceptance and product availability. Sofa Bed & Beyond reserves the right to refuse, cancel, or limit any order at its sole discretion.
Orders may not be cancelled once processing or fulfillment has begun.
3. Pricing, Descriptions & Errors
Prices are shown in U.S. dollars. Although we strive for accuracy, typographical errors, pricing errors, and inaccuracies may occur. Sofa Bed & Beyond reserves the right to correct errors and cancel affected orders.
4. Payment
Payment in full is required prior to processing. We accept major credit cards and other payment methods displayed at checkout.
5. Taxes
Sales tax will be applied as required by law.
6. Shipping & Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy.
Delivery timeframes are estimates, not guarantees. White Glove service may not be available in all locations.
7. Backorders & Split Shipments
For backordered items, estimated warehouse arrival dates will be provided when available and may change. In most cases, shipping fees cover one combined delivery. Split shipments may be arranged for an additional fee.
8. Risk of Loss & Title
Title and risk of loss pass to the customer upon delivery.
9. Inspection & Claims
Customers must inspect shipments upon delivery. Visible damage must be noted on the delivery receipt and reported within 48 hours. Please refer to Shipping and Delivery for more information.
10. Returns & Exchanges
Returns and exchanges are governed by our Return Policy. Returns are intended for exceptional circumstances only and require prior authorization.
11. Non-Returnable Sales
The following are final sale:
- Clearance or final sale items
- Custom or special-order products
- Products marked Non-Returnable
- Commercial, contract, or designer trade purchases
12. Limited Warranty
Certain products sold by Sofa Bed & Beyond may be covered by a limited manufacturer’s warranty. Warranty coverage, duration, and remedies are determined solely by the manufacturer.
Sofa Bed & Beyond does not provide its own product warranties and does not make independent representations regarding manufacturer warranties. All warranty claims, determinations, and resolutions are handled by the manufacturer in accordance with its warranty policies. As a courtesy, Sofa Bed & Beyond may assist in submitting warranty claims; however, the manufacturer is the final authority.
Except for any express manufacturer warranty that may apply, Sofa Bed & Beyond makes no additional warranties regarding the products. All implied warranties, including merchantability and fitness for a particular purpose, are disclaimed to the maximum extent permitted by law.
Extended Protection Plans
Sofa Bed & Beyond may offer optional extended protection plans administered by a third-party provider, including Mulberry. These plans are separate from any manufacturer warranty and are governed exclusively by the third-party provider’s terms. Sofa Bed & Beyond is not responsible for coverage decisions, claim handling, or performance of any extended protection plan.
13. Limitation of Liability
To the maximum extent permitted by law, Sofa Bed & Beyond shall not be liable for indirect, incidental, special, or consequential damages. Total liability shall not exceed the amount paid for the product.
14. Force Majeure
Sofa Bed & Beyond is not liable for delays or failures caused by events beyond reasonable control.
15. Governing Law
These Terms are governed by the laws of the State of California.
16. Dispute Resolution & Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms, your purchase, or your relationship with Sofa Bed & Beyond shall be resolved exclusively through binding arbitration, rather than in court, except that either party may bring an individual action in small claims court if eligible.
Arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules (or Consumer Arbitration Rules, as applicable).
Arbitration shall take place in the State of California, unless the parties mutually agree otherwise.
The arbitrator shall have authority to award only individual relief and may not consolidate claims or preside over any form of class, collective, or representative proceeding.
Each party shall bear its own attorneys’ fees and costs unless otherwise required by law.
By agreeing to arbitration, you and Sofa Bed & Beyond waive the right to a trial by jury.
17. Class Action Waiver
All claims must be brought on an individual basis only. You may not bring a claim as a plaintiff or class member in any purported class, collective, or representative action.
Commercial, Contract & Trade Sales Terms
The following additional terms apply to commercial, contract, hospitality, institutional, multi-unit, and designer trade purchases (“Commercial Purchasers”).
18. Final Sale
All Commercial Purchases are final sale unless expressly agreed in writing.
19. Professional Use Acknowledgment
Commercial Purchasers confirm purchases are for professional/business use, not consumer use.
20. Specification & Suitability Responsibility
Commercial Purchasers are solely responsible for verifying specifications, finishes, compliance, and suitability.
Sofa Bed & Beyond does not provide engineering, architectural, or safety consulting.
21. Installation & Assembly
Unless explicitly included in writing, installation is not provided. Commercial Purchasers must use qualified professionals.
22. No Fitness for Commercial Purpose
Sofa Bed & Beyond disclaims any warranty of fitness for a particular commercial purpose.
23. Use Conditions & Maintenance
Products must be used under normal conditions and maintained. Normal commercial wear is not a defect.
24. Bodily Injury & Property Damage Disclaimer
Sofa Bed & Beyond is not liable for personal injury, death, or property damage arising from commercial use.
25. Indemnification
Commercial Purchasers agree to indemnify and hold harmless Sofa Bed & Beyond from all related claims.
26. No Business Loss Damages
Sofa Bed & Beyond is not liable for lost profits, project delays, or business losses.
27. Commercial Liability Cap
Maximum liability is limited to the invoice value of the product(s).
28. No Third-Party Beneficiaries
No third party has rights under these Terms.
29. Insurance
Commercial Purchasers must maintain appropriate insurance coverage.
30. Changes to Terms
Sofa Bed & Beyond may update these Terms at any time.
31. Contact Information
Sofa Bed & Beyond
support@sofabednbeyond.com
sofabednbeyond.com