Return Policy
We offer premium furnishings delivered through specialized white glove or freight services. Due to the nature of our products and the handling involved, returns are limited and intended for exceptional circumstances only.
Return Eligibility
To qualify for a return:
- Return must be initiated within 14 calendar days of delivery.
- Item must be unused, unassembled, and in like-new condition, unless there is a verified manufacturer defect.
- Item must be returned in its original packaging, including all accessories, parts, and documentation.
- Customer is responsible for all return shipping and delivery costs.
- All returned items are subject to inspection and approval upon arrival at our return warehouse.
Fees & Refunds
- A 15% restocking fee will be deducted from the refund.
- Original shipping, inside delivery, and assembly fees are non-refundable.
- Refunds are issued only after inspection and approval.
- Please allow 5–10 business days for refund processing after approval.
- Return policy applies equally to exchanges.
Manufacturer Defects / Damaged Items
If your item arrives damaged or with a manufacturer defect, please contact us within 48 hours of delivery with photos and a description of the issue. We will evaluate and provide the appropriate resolution.
How to Start a Return
Email support@cressina.com with your order number and reason for return.
If your request meets the return criteria and is within the 14-day window, we will email you return instructions and the return address.
Non-Returnable Items
The following items are not eligible for return:
- International orders (including Canada)
- Items that have been assembled, used, damaged, or altered
- Items missing original packaging, parts, or accessories
- Purchases made by commercial, contract, or designer (trade) customers
- Products marked as "Clearance," "Non-Returnable," or "Final Sale" on the product page
- Last revised on 2/7/2026