Refund policy

We want you to love your configuration. If it isn't the right fit, you can request a return within 30 days of receiving your delivery. To be eligible for a return, your item must be unused, in the same condition you received it, and packed securely in its original packaging.

To start a return, send a note to our team at cs@sofabednbeyond.com. Once authorized, we will provide you with return instructions and coordinate the return freight process to our warehouse. Please note that items sent back without prior return authorization (RMA) cannot be accepted.

Return Eligibility

To qualify for a return:

• Return must be initiated within 30 calendar days of delivery.
• Item must be unused, unassembled, and in like-new condition, unless there is a verified manufacturer defect.
• Item must be returned in its original packaging, including all accessories, parts, and documentation.
• Customer is responsible for all return shipping and delivery costs.
• All returned items are subject to inspection and approval upon arrival at our return warehouse.

Fees & Refunds

• A 15% restocking fee will be deducted from the refund.
• Original shipping, inside delivery, and assembly fees are non-refundable.
• Refunds are issued only after inspection and approval.
• Please allow 5–7 business days for refund processing after approval.
• Return policy applies equally to exchanges.

Manufacturer Defects / Damaged Items

If your item arrives damaged or with a manufacturer defect, please contact us within 2 business days of delivery with photos and a description of the issue. We will evaluate and provide the appropriate resolution.

How to Start a Return

Email cs@sofabednbeyond.com with your order number and reason for return.
If your request meets the return criteria and is within the 30-day window, we will email you return instructions and the return address.

Non-Returnable Items

The following items are not eligible for return:

• International orders (including Canada)
• Items that have been assembled, used, damaged, or altered
• Items missing original packaging, parts, or accessories
• Purchases made by commercial, contract, or designer (trade) customers
• Products marked as "Clearance," "Non-Returnable," or "Final Sale" on the product page

- Last revised on 8/24/2026