Refund policy
We offer premium furnishings delivered through specialized white-glove or freight services. Due to the nature of our products and the handling involved, returns are limited and intended for exceptional circumstances only.
Return Eligibility
To qualify for a return:
- Return must be initiated within 14 calendar days of delivery.
- Item must be unused, unassembled, and in like-new condition, unless there is a verified manufacturer defect.
- Item must be returned in its original packaging, including all accessories, parts, and documentation.
- Customer is responsible for all return shipping and delivery costs.
- All returned items are subject to inspection and approval upon arrival at our return warehouse.
Fees & Refunds
- A 15% restocking fee will be deducted from the refund.
- Original shipping, inside delivery, and assembly fees are non-refundable.
- Refunds are issued only after inspection and approval.
- Please allow 5–10 business days for refund processing after approval.
- Return policy applies equally to exchanges.
Manufacturer Defects / Damaged Items
If your item arrives damaged or with a manufacturer defect, please contact us within 48 hours of delivery with photos and a description of the issue. We will evaluate and provide the appropriate resolution.
How to Start a Return
Email support@cressina.com with your order number and reason for return.
If your request meets the return criteria and is within the 14-day window, we will email you return instructions and the return address.
Non-Returnable Items
The following items are not eligible for return:
- International orders (including Canada)
- Items that have been assembled, used, damaged, or altered
- Items missing original packaging, parts, or accessories
- Purchases made by commercial, contract, or designer (trade) customers
- Products marked as "Clearance," "Non-Returnable," or "Final Sale" on the product page