Shipping policy

At Sofa Bed & Beyond, we partner with specialized freight carriers to ensure your furnishings arrive safely and with the care they deserve. Below is everything you need to know regarding order processing, transit times, and delivery coordination.

Order Processing & Handling
  • In-Stock Items: Prepared and scheduled for freight carrier pickup within 3–5 business days.
  • Backordered & Custom Items: Estimated warehouse arrival dates are provided at the time of purchase, with updates communicated by email.
  • Combined Shipments: Orders containing multiple items are scheduled for dispatch once all items are ready for transit.
Estimated Transit Times

Once picked up by the freight carrier, typical transit schedules are

  • East Coast & Central Regions: Approximately 2–3 weeks
  • West Coast & Surrounding Regions: Approximately 3–4 weeks

Delivery appointments are scheduled directly with you by the carrier prior to final arrival.

Delivery Options
White Glove Delivery

Our premier service tier. Your order is brought inside, placed in your room of choice (up to two flights of stairs or elevator access), unpacked, assembled, and all packaging debris is removed.

Ground-Level Threshold Delivery

Your shipment is delivered to the first covered, accessible area of your home or building (e.g., front entrance, garage, or building lobby). Assembly and packaging removal are not included.

Commercial Delivery

Direct dock-to-dock delivery for commercial facilities with standard freight loading docks.

Delivery Day & Inspection
  • An adult (18+) must be present to inspect and sign for the shipment upon arrival.
  • Please ensure hallways, stairwells, and doorways are clear and accessible prior to delivery.
  • All shipments are fully insured. In the rare event of visible package or item damage, please note it clearly on the delivery receipt before signing and contact our team at cs@sofabednbeyond.com within 48 hours with photos so we can assist promptly.
Special Building Access & Questions

If your residence or commercial building requires a Certificate of Insurance (COI), dedicated freight elevator reservations, or specific access times, please notify us before dispatch so delivery can be coordinated smoothly with the carrier network.